Privacy Policy

By registering for or using our Website and Services, you acknowledge and agree that KlevaTutor may collect, store, and use certain personal and technical information necessary to operate, improve, and support the platform. This information may include your name, email address, phone number, age, gender, account username, IP address, geographic location, device and browser information, usage activity, learning preferences, communication history, and other information provided during registration or while using the platform. We may also collect information related to platform performance, analytics, promotional campaign effectiveness, browsing activity, session interactions, URLs accessed through the Website, survey responses, and other operational or technical data necessary for security, compliance, platform functionality, and service improvement. This information is collected to: * Provide and manage our educational Services * Facilitate communication between tutors, learners, and parents * Improve platform functionality and user experience * Provide customer support and account assistance * Monitor platform performance, safety, and security * Conduct analytics and improve educational offerings * Comply with legal, regulatory, and operational requirements KlevaTutor collects and processes only the information reasonably necessary to provide effective, secure, and reliable Services to our users.

For student accounts, particularly those created for minors, KlevaTutor may collect limited personal information necessary to provide educational services and support a safe learning environment. This information may include the student’s first name or preferred nickname, grade level, academic interests, tutoring subjects, learning preferences, educational goals, and other information reasonably required to match students with appropriate tutors and personalize the learning experience. KlevaTutor is committed to protecting the privacy of children and minors and does not knowingly collect excessive, unnecessary, or sensitive personal information from students under the age of 18. Parents or legal guardians are responsible for supervising minor accounts on the platform, including: * Providing consent for the student’s use of the platform and Services * Managing account information and communications * Monitoring tutoring sessions and platform activity where appropriate * Ensuring the accuracy of information provided on behalf of the student By registering or permitting a minor to use the platform, parents or guardians acknowledge and agree to these responsibilities.

Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, “cookie” information, the type of browser and/or device you’re using to access our Site, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features on our Website are visited and by how many people. Cookies and similar tracking technologies, such as beacons, scripts, web beacons and tags (which together we refer to as “cookies”), are small bits of text, usually stored on a user's computer hard drive or within a browser. They enable a website to remember information about the user's visit to the website. On mobile websites and mobile applications, we use device IDs and/or Advertising IDs in a similar manner to which we use cookies. You can find more information about cookies at: www.allaboutcookies.org or www.youronlinechoices.eu

KlevaTutor may use cookies, analytics tools, and similar tracking technologies to improve the functionality, performance, and user experience of the Website and Services. Cookies are small text files stored on a user’s device that help websites recognize returning visitors, remember preferences, and analyze how users interact with the platform. Cookies and related technologies may be used to: * Improve Website performance and functionality * Remember user preferences and login sessions * Analyze Website traffic and user behavior * Personalize content and user experience * Support platform security and fraud prevention * Measure the effectiveness of communications, campaigns, and features We may also use third-party analytics and integration services that collect limited technical and usage information, including browser type, operating system, device type, pages visited, session activity, referral URLs, and interaction trends. This information is generally aggregated or anonymized and helps us better understand how users engage with the platform so we can continue improving our Services. Most web browsers automatically accept cookies; however, users may choose to disable or decline cookies through their browser settings. Please note that disabling cookies may affect certain features or functionality of the Website, and some Services may not operate properly as a result. Third-party providers, advertisers, embedded tools, or integrated services connected to the Website may also use cookies or similar technologies. KlevaTutor does not control the cookie practices of third-party services and encourages users to review the applicable privacy policies of those providers. IP Addresses and Technical Information When users access the Website or Services, certain technical information may be collected automatically by our systems or service providers. This may include IP (Internet Protocol) address, browser information, device identifiers, operating system details, access times, session activity, and pages visited on the Website. IP addresses are commonly collected across websites and online platforms and are used for purposes such as: * Maintaining platform security and system integrity * Monitoring and diagnosing technical issues * Preventing unauthorized access or fraudulent activity * Understanding Website usage and performance trends * Supporting analytics and operational reporting This information helps KlevaTutor maintain a secure, reliable, and optimized experience for users across the platform. The types of cookies we may use include but are not limited to: Session Cookies: These are cookies which expire once you close your web browser. Persistent Cookies: These are cookies which stay on your desktop or mobile device for a specific period of time or until you delete them from your device. First-party cookies: These are cookies that are set by the website that you are visiting at that time, in this case KlevaTutor, or by a third party at KlevaTutor request. Third-party cookies: These are cookies that are set by a third-party other than that of the website you are visiting. If you visit our Website and another party sets a cookie through that website this would be considered a third-party cookie. Essential cookies: These are sometimes called “strictly necessary” because without the use of this type of cookie we cannot provide many of the services that you need to use our Website. They are usually only set in response to actions made by you related to a request for Services or to use various features on our Website. For example, essential cookies help remember your preferences, such as setting your privacy preference or logging in, as you move around our Website and use its features. Analytical cookies: These are, as the name implies, used to analyze and track information about your website visits so we can review performance and use that information to better improve our Website, its features, Products, Services, and Content. The information these cookies collect is aggregated and therefore anonymous. Functionality or Preference cookies: These let us operate various features on our Website according to your preferences. These cookies help us to provide you with our Services based on information you provide to us, such as your username, your preferred language choice, and how you have customized our Website features. These preferences are recalled and the next time you visit our Website you won’t have to set them again. They may be set by us or by third party providers whose services we have added to our pages and they help the Website functional properly according to your preferences. Targeting or Marketing cookies: These are cookies that are placed by third-party advertising platforms or networks in order to deliver ads and track ad performance, enabling advertising networks to deliver ads that may be relevant to you based upon your activities. This is known as behavioral, tracking, or targeted advertising on a social media platform or website. The information is then used to show you advertisements that you may be interested when you visit other websites or social media platforms. For example, these cookies remember which browsers have visited the website. If you do not allow these cookies you will still see basic advertising on your browser but that advertising will be general in nature and not specific to your interests. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. Please refer to your devices settings to make those changes. We may receive confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our Website, Products, and Services. We may use this data to customize Content for you that we think you might like, based on your usage patterns. We may also use it to improve the Website – for example, this data can tell us how often users use a particular feature, Product, or Service offered though our Website, and we can use that knowledge to make improvements. Location Information and Device Data KlevaTutor may collect limited location and device-related information to support platform functionality, improve user experience, enhance security, and maintain reliable operation of our Services. This information may be obtained through your device settings, browser permissions, IP address, or other technologies associated with your use of the Website or mobile applications. Location-related information may include a user’s approximate geographic region, country, city, or device location when location services are enabled on the device. For example, an IP address may indicate the general region from which a user is accessing the platform. In some cases, device-based location services such as GPS, Wi-Fi positioning, Bluetooth signals, or nearby network information may be used to improve platform functionality or personalize the user experience. Users may disable location permissions through their device settings; however, certain features of the platform may not function properly if these permissions are restricted. We may also automatically collect technical and device-related information, including but not limited to: * Device type, operating system, browser type, and software versions * Device identifiers, account identifiers, or authentication tokens * Language settings, time zone, network provider, and connection details * IP address, access times, session activity, and Website interactions * Device performance and operational data necessary for troubleshooting and system optimization * Information related to cookies, login sessions, and secure authentication * Analytics and tracking data used to improve platform performance and user experience KlevaTutor may use cookies, secure session tokens, analytics platforms, tag management systems, and related tracking technologies to better understand how users interact with the Website and Services. These technologies help us maintain platform security, improve functionality, analyze usage trends, personalize experiences, and support operational reporting. We may also maintain server logs, application logs, and system activity records to monitor performance, diagnose technical issues, investigate errors, support security operations, and maintain the reliability of our systems. Certain third-party tools or integrations used by KlevaTutor, including analytics and marketing technologies, may also collect limited technical or usage-related information in accordance with their own privacy policies.

KlevaTutor uses personal, technical, and account-related information to operate, maintain, and improve the platform and Services. Information collected through the Website or related Services may be used for the following purposes: * Providing and operating the platform and educational Services * Matching tutors with parents, students, or learners based on academic needs and preferences * Managing tutoring sessions, scheduling, bookings, and communications * Facilitating secure account access and authentication * Processing payments, subscriptions, payouts, refunds, and related financial transactions * Providing customer support and responding to inquiries * Improving platform functionality, learning experiences, and user engagement * Monitoring platform performance, analytics, and operational trends * Detecting fraud, abuse, unauthorized activity, or security threats * Enforcing platform policies, Terms of Use, and applicable agreements * Complying with legal, regulatory, tax, and operational obligations Payment Processing KlevaTutor may use trusted third-party payment processors and gateways, including providers such as Stripe, Paystack, and other approved payment service providers, to securely process payments made through the platform. Payment transactions may include tutor subscriptions, parent payments for tutoring sessions, marketplace fees, recurring billing arrangements, refunds, or other platform-related charges. Payment information submitted through the platform is processed directly by the applicable payment provider using industry-standard encryption and security controls. KlevaTutor does not store full payment card details or sensitive financial credentials on its own systems unless required for operational or recurring billing purposes. Where recurring subscriptions or ongoing payments are enabled, we may retain limited payment-related information and only the minimum personally identifiable information (“PII”) necessary to: * Maintain active subscriptions or recurring payment arrangements * Process authorized future transactions * Support invoicing, receipts, refunds, or billing history * Verify account ownership and prevent fraudulent activity * Comply with financial, tax, or regulatory obligations All payment processing activities remain subject to the privacy policies, security standards, and terms of the respective third-party payment providers used by the platform.

For users located in the European Economic Area (“EEA”) and the United Kingdom (“UK”), KlevaTutor processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”). We process personal information based on one or more of the following legal grounds: Contractual Necessity – Processing is necessary to create accounts, provide tutoring services, manage bookings and subscriptions, facilitate payments, and fulfill our obligations in delivering the platform and Services. Legitimate Interests – Processing is necessary for legitimate business and operational purposes, including improving platform functionality, enhancing user experience, maintaining security, preventing fraud or misuse, conducting analytics, and supporting platform administration. Consent – Where required by law, we rely on user consent for specific activities such as marketing communications, optional cookies, analytics tracking, or certain data collection activities. Users may withdraw consent at any time, subject to legal or operational limitations. Legal and Regulatory Obligations – Processing may be required to comply with applicable laws, regulations, legal requests, tax obligations, financial reporting requirements, child protection obligations, or other lawful governmental or regulatory processes. KlevaTutor only processes personal data to the extent reasonably necessary for the purposes described in this Privacy Policy and in accordance with applicable privacy and data protection laws.

KlevaTutor does not sell, rent, or trade personal information to third parties for advertising or commercial resale purposes. We may share limited personal or operational information only where necessary to provide, operate, secure, and improve our Services. Information may be shared with trusted third-party providers, platform users, or legal authorities under the circumstances described below. Service Providers and Platform Partners KlevaTutor may share information with carefully selected third-party service providers that support the operation of the platform and related Services. These providers may include: * Payment processors and payment gateway providers such as Stripe, Paystack, or similar providers * Cloud hosting, infrastructure, storage, and security providers * Analytics, communication, customer support, scheduling, or operational service providers * Authentication, verification, and fraud prevention partners These providers are only permitted to access information reasonably necessary to perform services on behalf of KlevaTutor and are expected to maintain appropriate security and confidentiality protections. Sharing Between Users Certain information may be visible or shared between users of the platform as part of delivering tutoring and educational Services. For example: * Tutors may access limited parent or student information necessary to provide tutoring services, coordinate sessions, or communicate regarding educational needs * Parents and learners may view tutor profiles, qualifications, availability, ratings, subject expertise, and related professional information KlevaTutor seeks to limit shared information to what is reasonably necessary for platform functionality, communication, scheduling, and educational engagement. Legal and Safety Disclosures We may disclose information where required or permitted by applicable law, regulation, legal process, or governmental request. Information may also be disclosed when reasonably necessary to: * Protect the rights, safety, or security of users, tutors, parents, learners, or KlevaTutor * Investigate suspected fraud, abuse, unauthorized access, or illegal activity * Enforce our Terms of Use, policies, or contractual rights * Respond to lawful requests from courts, regulators, law enforcement, or other authorities KlevaTutor may also disclose limited information where necessary to prevent harm, address security incidents, or maintain the integrity and reliability of the platform and Services.

KlevaTutor operates across multiple regions and may process, store, or access personal information in countries outside of a user’s country of residence. This may include the: * United States * African regions, including Nigeria * Other countries or jurisdictions where our affiliates, infrastructure providers, payment processors, cloud hosting providers, or service partners operate As a result, personal information may be transferred to and processed in jurisdictions that may have different data protection laws than those in your home country. KlevaTutor takes reasonable measures to ensure that personal information transferred internationally remains protected and handled securely. Where applicable, we implement safeguards and security measures such as: * Standard Contractual Clauses (“SCCs”) or other approved transfer mechanisms * Secure data storage and transmission practices * Access controls and authentication protections * Encryption and platform security measures * Contractual confidentiality and data protection obligations with service providers By using the Website or Services, users acknowledge and understand that their information may be transferred, processed, and stored internationally in accordance with this Privacy Policy and applicable data protection laws.

Data Retention KlevaTutor retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including: * Providing and maintaining the Services and platform functionality * Managing accounts, tutoring sessions, subscriptions, and payments * Complying with applicable legal, regulatory, tax, accounting, or operational requirements * Resolving disputes, enforcing agreements, and protecting platform security and integrity The length of time information is retained may vary depending on the nature of the data, the purpose for which it was collected, legal obligations, user requests, and operational or security requirements. When personal information is no longer required for legitimate business, legal, or operational purposes, KlevaTutor will take reasonable steps to securely: * Delete or permanently remove the information, or * Anonymize or de-identify the data so that it can no longer reasonably be associated with an identifiable individual Certain information may be retained for longer periods where required by law, regulatory obligations, fraud prevention, security investigations, dispute resolution, or legitimate recordkeeping purposes.

Your Privacy Rights Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include the ability to: * Access and request a copy of the personal information we hold about you * Request correction or updates to inaccurate or incomplete information * Request deletion of your personal information, subject to applicable legal or operational requirements (“right to be forgotten”) * Restrict, object to, or limit certain types of data processing * Request portability of your personal data in a commonly used format * Withdraw consent where processing is based on consent KlevaTutor will respond to applicable privacy rights requests in accordance with relevant data protection laws and may require verification of identity before processing certain requests. California Privacy Rights (CCPA/CPRA) For residents of California, additional rights may apply under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”). Subject to applicable exceptions, California users may have the right to: * Know what categories of personal information are collected, used, disclosed, or shared * Request access to specific personal information collected about them * Request correction of inaccurate personal information * Request deletion of personal information, subject to legal and operational exceptions * Opt out of the sale or sharing of personal information for targeted advertising purposes KlevaTutor does not sell personal information to third parties. Users also have the right not to receive discriminatory treatment, reduced functionality, or denial of Services for exercising any applicable privacy rights under California law.

To submit a privacy-related request or exercise any applicable data protection rights, please contact us at: privacy@klevatutor.com KlevaTutor will review and respond to requests within the timeframes required under applicable privacy and data protection laws, including: * Within thirty (30) days where required under GDPR or similar regulations * Within any other timeframe mandated by applicable local, state, federal, or international laws In certain cases, we may request additional information to verify your identity before processing or fulfilling a request.

KlevaTutor implements reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction. Our security measures may include: * Encryption of data transmitted through the platform using secure protocols such as HTTPS/TLS * Secure authentication and account protection mechanisms * Role-based access controls and restricted internal access to sensitive information * Platform monitoring, logging, and fraud detection measures * Security practices intended to help protect the integrity and confidentiality of user data We continually work to maintain and improve the security of our platform and Services. However, despite reasonable safeguards and industry-standard security practices, no method of data transmission, storage, or electronic system can be guaranteed to be completely secure or error-free. Users acknowledge and accept that use of the Website and Services is at their own risk.

KlevaTutor may integrate with or provide access to third-party services, tools, platforms, payment providers, communication systems, analytics services, or external applications to support and enhance the functionality of our Website and Services. These third-party providers operate independently and may collect, process, or store information in accordance with their own terms, privacy policies, and security practices. KlevaTutor does not control and is not responsible for the privacy, security, content, or data handling practices of third-party services or websites. Users are encouraged to review the applicable privacy policies and terms of any third-party services they access or use in connection with the platform.

KlevaTutor may update or revise this Privacy Policy from time to time to reflect changes in our Services, legal requirements, operational practices, or platform functionality. Any updates or modifications will be posted on this page and will become effective as of the updated “Effective Date” or “Last Updated” date displayed within the Privacy Policy. Continued use of the Website or Services after such updates constitutes acknowledgment and acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact the KlevaTutor Privacy Team at: Email: privacy@klevatutor.com