Help Centre
Find guides and troubleshooting steps for classes, assignments, and payments.
Quick Support Topics
- How to join or schedule a class
- How to submit and review homework
- How to pay invoices and download receipts
Estimated Response Time
General support: under 24 hours
Payment issues: under 12 hours
Urgent abuse reports: under 2 hours
Getting started — parents
How to create a family account, find tutors, and pay for sessions securely.
Popular topics
- Finding the right tutor
- Booking and rescheduling
- Payments and receipts
- Progress updates
Need more help?
Contact support from your dashboard or visit the contact page for phone and email.
Payments & payouts
How invoices, tutor payouts, and refunds work on KlevaTutor.
Fees
Platform fees and currency support are described in your account settings and invoices.
Highlights
- Secure checkout for parents
- Payout schedules for tutors
- Receipts and history
Troubleshooting
Fix common issues with video, homework, and sign-in.
Quick fixes
- Refresh the page and retry the class link
- Check browser permissions for camera and mic
- Reset password from the login screen
Still stuck?
Open a support ticket with a short description and screenshots if possible.